Frequently asked questions

We ship to Canada and the US.  Orders within Canada of 500g or less will ship vacuum packed via Canada Post letter mail.  Orders to the US of 600g or less will generally ship vacuum packed via UPS, if the address is not serviced by UPS we will ship Canada Post / USPS.  We offer $10 flat rate shipping to Canada and the US, orders over $125 ship free within Canada.  If you would like to add tracking to your order send us a message and we can give you a quote for the added cost.  

If your order is vacuum packed you are welcome to leave it sealed in the envelope as long as you like.  When you're ready to use your new fibers, we recommend placing them in a steamy room (eg. in the bathroom while you shower).  The extra warmth and moisture will fluff everything right back up and make it easier to use.  This step is especially helpful with batts that get quite compressed during shipping.

We try to reduce waste as much as possible so many of our boxes are repurposed and orders are shipped in paper envelopes rather than plastic mailers.  

To respect our customers with scent sensitivities we do not use scented soaps during the dye process and will not include scented items of any kind in with your order.

If you have any questions or concerns we'd love to hear from you!  Email us at thefiberimp@hotmail.com